Refund & Return Policy
Return Eligibility & Time Limit
We support a customer-friendly 60-day return policy for all products purchased on our website. If you are not satisfied with the received products, or the products do not meet your usage expectations, you can apply for a return service within the valid return period. All returned products must be in unused, unopened, intact original packaging condition, with complete product accessories and labels, to meet the return review standards.
Return Application Process
Customers who need to apply for a return shall submit a return application through the website’s contact page, providing the order number, product information, and reasonable return explanation. Our professional after-sales team will review your application as soon as possible and send formal return instructions and return address information via email. Please strictly follow the official return process; unauthorized return shipments without official approval will not be accepted and processed.
Refund Processing Rules
After we receive and verify the returned products to be in line with return standards, we will initiate the official refund procedure. The full refund will be completed within 5 to 10 working days and will be returned to the original payment account used for the order. All refund procedures comply with international cross-border e-commerce service standards, with transparent progress and no hidden deduction rules.
Special Explanations
For products with quality problems, damaged packaging, or incorrect delivery caused by our side, we will bear all return shipping costs and provide free return and full refund services. We reserve the right to reject return applications that do not comply with return rules, including damaged products caused by human factors, used products, and products exceeding the valid return period.