Shipping Policy
General Shipping Overview
We provide free worldwide shipping services for all orders placed on our official website, with no minimum order quantity requirements, no regional surcharges, and no hidden shipping fees for any global customer. All shipping-related costs are fully borne by our store, ensuring every customer can purchase high-quality fitness and nutritional supplements without extra expense.
Order Processing & Shipping Time
All valid and confirmed orders will be processed and dispatched within 1 to 3 working days after successful payment confirmation. Our professional warehousing and logistics team will conduct strict packaging and quality inspection for each product before shipment to ensure the integrity and safety of goods during transportation. The standard global delivery period ranges from 6 to 12 working days, depending on the destination country, regional logistics efficiency, and routine customs clearance procedures.
Customs & Duty Responsibility
We take full responsibility for all customs duties, import taxes, clearance fees, and any other related charges incurred during the international transportation and customs clearance process of orders. Customers are not required to pay any additional fees or bear any customs-related costs. We have optimized our global logistics and customs clearance process to minimize customs delays and ensure smooth delivery of all packages to customers’ hands.
Shipping Tracking & Order Update
Once your order is shipped, we will send a dedicated tracking number and shipping confirmation notification via email. Customers can track the real-time transportation status of their packages through the official logistics tracking channel. For any shipping abnormalities, delayed delivery, or package-related questions, customers can submit consultation requests through the website’s contact page, and our customer service team will respond and resolve issues promptly.
Shipping Explanation
The delivery time is an estimated reference period, excluding unexpected delays caused by extreme weather, local logistics system maintenance, official customs policy adjustments, and other force majeure factors. We will actively follow up on all delayed orders and provide timely feedback and solutions for affected customers.